FAQ: What are you agreeing to when you start the treatment?

Prices are fixed and non-negotiable. Sufficient information about the experience and risks are online, explained verbally during a complimentary consultation and over a signed commercial agreement. Payments are non-refundable and non-transferable.

  •  Emirates ID or Government ID must be presented and copied for internal purposes before receiving treatment. Refusing to this will result in refusal of treatment.
  • A first-time consultation must take place before receiving treatment, even if you have done electrolysis before.
  • If you cancel or re-schedule your appointment at least 48 hours before your appointment, you will not be charged.
  • If you cancel or re-schedule your appointment within 48 hours of your appointment, you will be charged 50% of the duration of your appointment.
  • Late-show: If you arrive late to your appointment you will be charged for the full amount of your booking. If there are no bookings right after you finish your appointment, and we are still during normal opening hours, we will aim to make up for the late time. Should there be another booking after you, we cannot make up for late shows.
  • No-show: You will be charged for the total amount of time booked.
  • Balances have 6 months validity from the purchase date.
  • In order to book treatments that are 1 hour or longer, payment must be done in advance.
  • There is a minimum charge of 15 minutes per visit.
  • Charges start at the scheduled time, not when the treatment starts.
  • What is chargeable time?
    • Treatment preparation
    • Procedure
    • Post treatment
    • Any additional time using the room (phone calls toilet breaks etc)
    • Per Therapist
  • Clients under the age of 21 must attend the consultation with a parent or legal guardian and both shall present a valid government ID
  • Any promotional prices and discounts are not fixed and can be made unavailable for further purchase without prior notice