Front Desk Administrator



Position reports to : Branch Manager/Branch Supervisor
Positions supervised : 0


We are looking to employ, on a full-time and permanent basis, an outgoing, confident, and passionate female Receptionist with excellent English communication, organizational and administrative skills. The Receptionist contributes to the success of the center by providing friendly, professional, efficient and courteous customer service to all clients. Responsible for delivering the highest standard of service and an efficient running of the reception area, while ensuring that all reception/administration duties are performed and all client needs are attended to promptly and courteously.


  • To be a team player to ensure the highest possible standards of service delivery.
  • Be welcoming, friendly, professional and tactful in all communications with clients.
  • Greet and direct clients to the appropriate area.
  • Notify therapists of the presence/arrival of clients.
  • Respond to clients’ inquiries or pass on client information to your supervisor to contact the client.
  • Communicate and liaise verbally and in writing with clients/suppliers/visitors/enquirers and relevant staff.
  • Establish and maintain effective working relationships with colleagues, management and clients.
  • Perform reception duties in an efficient, professional and courteous manner.
  • Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Use sales skills regarding retail products, packages and any special offers to ensure client needs and sales goals are met.
  • Compute and record totals of transactions, compile and maintain monetary and non-monetary reports and records.
  • Count money in cash register at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
  • Communicate to management any and all occurrences involving staff or clients in the centre that require attention.
  • Provide accurate, appropriate and immediate responses to all requests by clients ensuring complete client satisfaction.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Perform any other related duties as determined necessary by management.


  • Honest
  • Trustworthy
  • Team player
  • Dependable
  • Presentable
  • Patient
  • Good listener
  • Hard working, responsible and positive
  • Outgoing and great communication skills


  • Previous experience as a front desk / receptionist in a clinic or medical healthcare facility
  • Proficient with office administration
  • Excellent communication skills
  • Proficient with MS Office and Excel
  • Able to anticipate problems and recommend solutions
  • Able to identify opportunities to improve centre and work environment
  • Able to complete quality work in an efficient manner within agreed timeframes


  • Drive for results
  • Customer focused
  • Teamwork
  • Integrity & trust
  • Priority setting & time management